At Styycoreen.com, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free shopping experience.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Window: You must request a refund within 30 days from the date of receiving your order.
- Condition of Items: The product must be in its original condition – unworn, unused, and with all tags, packaging, and accessories intact.
- Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:
- Personalized products
- Final sale items
- Items purchased with promotional discounts or special offers
2. How to Request a Refund
- Contact Us: Please reach out to our customer support team at [email protected] within 30 days of receiving your order. Include your order number, the item(s) you’d like to return, and the reason for the return.
- Return Authorization: Our team will guide you through the return process and provide you with a return authorization and shipping instructions.
- Return the Item(s): Once your return is authorized, you will need to ship the items back to us using the return shipping label we provide. Please ensure the items are securely packed to avoid damage during transit.
3. Refund Processing
- Inspection: After we receive your returned item(s), we will inspect the product(s) to ensure they meet our return policy conditions.
- Refund Approval: If the return is approved, a full refund will be issued to your original payment method within 5-7 business days.
- Refund Notification: You will receive a confirmation email once your refund has been processed.
4. Shipping Costs
- Free Returns: If you are returning a product due to a defect, wrong item received, or any issue on our part, we will cover the return shipping costs.
- Customer-Requested Returns: If you are returning a product for any other reason (e.g., change of mind, incorrect size, etc.), the customer is responsible for return shipping costs.
5. Exchanges
If you’d prefer to exchange an item rather than receive a refund, please contact us and we will assist you in finding an appropriate replacement. If the exchanged item is of higher value, the customer will be responsible for the price difference.
6. Refund Method
Refunds will be processed to the original payment method used at checkout. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check your bank account or payment method.
- Contact your payment provider (credit card companies), as it may take some time before your refund is officially posted.
- If you’ve completed the above steps and still haven’t received your refund, please contact us at [email protected].
Contact Us:
If you have any questions or need further assistance regarding returns and refunds, please feel free to contact our customer support team at [email protected]. We’re here to help!
Thank you for shopping with Styycoreen.com. Your satisfaction is our top priority!